The majority of us own smartphones with our email accounts installed on them. However, this article is directed for those who are getting used to mail on their smartphone. We’ve compiled some common problems that might be troubling you as you set up your smartphone to receive email.
Mails aren’t appearing on server
This is one of the most commonly encountered problems that occur when a new mobile device is set to receive mail. This is especially prevalent in the event that an account for email is being shared between multiple individuals within an organisation. The issue is that within a short time after the new phone or tablet is configured with the email account, mails are downloaded onto the device. But, once they’re downloaded, the mails disappear from the webmail of the account, or they are not available to download to a desktop application that already has the account setup. This occurs when your mobile device has been set to “Remove mails from the server once they are downloaded”. You only need to enable this option not to delete the server once they have been downloaded, to ensure that other devices and mail client software can also download the mails. There is also an option to delete your downloaded mails from the server after a certain amount of time. Setting this option will clear your online mailbox continuously.
Incorrect Login Information
Another problem that can be encountered is providing wrong login credentials to your email client. While password issues are easily discernible, many people do not know that their username is crucial as well. The incorrect spelling, the addition of extra characters, leaving trailing spaces and forgetting to add @domainname.com on the last line of the username all regular issues you’ll face when configuring email1and1 an accounts on your phone.
Incorrect Port Numbers
Another issue that is frequently encountered is entering the correct port number that your email server uses for allowing mail access from remote devices. There are a variety of port numbers that various providers employ, but typically, port 110 is used for incoming mail through POP3 while port 143 is used to receive mail via IMAP. Port No. 25 can be used for sending outgoing emails i.e. through SMTP. If you decide to use a security method for the server you are using, you’ll must change the port numbers to be secure. That’s where greatest confusion arises. You can always consult your email provider to determine the proper settings and suggestions.
SSL, TLS and TLS Issues with STARTTLS
Another major issue when setting up email on mobile devices is finding out what security protocol to use. The mail server needs to offer support for the system so that your device and server establish a secure connection transfer of your email. STARTTLS is a more modern protocol which is not commonly used for all email servers. Some devices offer the option to “accept all certificates” which you must select to make sure that the configuration process flows smoothly. Or, you may have be able to accept manually the certificate if you see a warning appear in your display.
New Mail Doesn’t Show Up Immediately
Although this issue is not caused by the server however, many users complain that their email messages aren’t displayed immediately or they’re not being notified of the appearance of a new email as it is delivered to their email account on the web. It is likely due to the fact that accounts syncing isn’t turned on in your device or the sync time for your device has been set to a long time. This means that if your device is set for synchronization every thirty minutes, then you won’t receive a notification of a mail which was received within the interim period of 30 minutes. Lowering this value will cause your phone to continuously check with the server for newly received mails. However, this could be costly for battery life and data usage.